ACHIEVING LEADERSHIP SUCCESS THROUGH EMOTIONAL INTELLIGENCE

 COURSE DESCRIPTION

Our ability to deal effectively with our emotions in the work place is critical to organisational success. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

This course will give participants  the tools needed to be emotionally intelligent in the workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

LEARNING OUTCOMES:

By the end of this course, participants will be able to:

• Recognize and understand the five competencies for building Emotional Intelligence

• Achieve Self-motivation and job satisfaction as factors that contribute to high performance

• Acquire practical tools and skills for communicating effectively, assertively, and collaboratively

• Imbibe Influencing and partnering skills

• Master communication approaches and skills for developing relationships and ownership for successful outcomes and follow through

• Acquire skills for conflict management and dealing with difficult situations

• Know how to choose perceptions and behaviors that will lead to positive outcomes

COURSE OUTLINE

• Understanding Emotional Intelligence

• EI Self-assessment (Activity) - Managing Emotions in the workplace

• Increasing the range of your emotional vocabulary

• Balancing personal effectiveness through greater control and flexibility of your emotional responses

• Mastering Self-Management Techniques- Applying EI best practices

• Building Social Awareness and Interpersonal Effectiveness

Reading the emotional landscape

• Becoming an Emotionally Intelligent Leader-bridging the gap between management and leadership

• Applying EI competencies to leadership

• Creating a positive EI environment

TARGET AUDIENCE 

Managers, business owners, supervisors, and human resource professionals

DURATION: 2 Days