OFFERED COURSES

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-  HR for Non HR Managers 

-  Performance Management – Setting Objectives and Appraising Performance -  Effective Employee Engagement

-  Retention Strategies: Retaining Your Best Staff

-  Organizational Behavior

-  Human Resources Management

-  Effective People Management 

-  Training the Trainer

-  Coaching and Mentoring: Enhancing Productivity, Engagement and Innovation

-  Managing HR Processes, Culture & Change

-  Interviewing, Selection & Recruitment Skills  

-  Compensation & Benefits Administration  

-  Leading and Managing Change for Organisational Transformation

-  Developing Core Skills for Training Coordinators & Specialists 

-  Effective Job Evaluation & Analysis

-  Advanced Human Resource Management

-  Human Resource Management & Strategic Leadership

-  Work-life Balance and Performance 

-  Self-Leadership & Workplace Effectiveness

-  Business Etiquette & Professionalism for Effective Leadership

-  High Performance Collaboration- Leadership, Teamwork & Productivity

-  Achieving Leadership Success through Emotional Intelligence

-  Strategic Planning, Development & Implementation: Strategic Tools for Effective Leadership

-  Smart Leadership: Achieving Strategy through Leading the Function

-  Next Generation Leadership: Enhancing Creativity, Team Performance & Commitments

-  Leadership, Critical Thinking & Innovation

-  Essentials of Management & Leadership

-  Developing Women as Leaders: Liberating Power, Potential & Positivity of Women In The Workplace

-  Management & Leadership Skills For the Supervisor/New Manager

-  I-Excel!! Productivity, Performance and Profit$

-  Strategy and Implementation Plan

-  Credit Risk Analysis & Management (Basic and Advanced)

-   Credit Control and Recovery Management

-   Loan Work-Out and Remedial Management

-   Basic Accounting and Financial Statement Analysis

-   Basic Banking Operations

-   Effective Relationship Management

-   Mastering Enterprise Risk Management

-   Retail Banking Master-class

-   COVID-19: Accounting and Audit Implications

-   Understanding and Preparing Bank’s MPR Reports

-  Insurance Operations in the new normal Using Technology to Enhance Operations

-  Understanding Financial Markets

-  Customer Experience Management 

-  Customer Relationship Management - Best Practices 

-  Customer Satisfaction: Tools & Techniques 

-  Achieving Customer Service Excellence 

-  Service Quality & Customer Satisfaction: Tools & Techniques

-  Customer Focus and Service Leadership 

-  Customer Service Essentials   

-  Customer Focused Selling 

-  Sales Management 

-  Winning with Difficult Customers 

-  The Fundamentals of Selling 

-  Telemarketing and Call Center Training

-  Value driven Relationships for Business Success

-  Fundamentals of Marketing

-  Strategic Business Planning 

-  Mastering Marketing

-  Getting to Yes – Effective Negotiation Skills

-  Negotiation Skills: Mastering the Art of Deal Making Strategies 

-  Effective Communication Skills: Mastering the Art of Communication

-  Public Speaking & Powerful Presentation Skills

-  Communication, Interpersonal & Influencing Skills

-  Business Writing and Writing Reports and Proposals

-  Advanced Office Management & Effective Administration Skills

-  Documents & Records Management Masterclass

-  Communication Skills for Emerging Leaders

-  Communication Skills for Technical Professionals 

-  Interpersonal Communication Skills 

-  Presentation Skills

-  Persuasion and Influence

-  Listening and Questioning Skills

-  Easy Flow: Giving and Receiving Feedback 

-  Non Verbal and Verbal Communication

-  Total Communication Skills

-  Personal Effectiveness

-  Professional Self Management & Productivity 

-  Time Management and Goal Setting 

-  Personal Impact

-  Results Orientation: Getting things done 

-  Stress Management 

-  Thinking Skills

-  Creativity & Innovation 

-  Creative Problem Solving  

-  Decision Making 

-  Employee Wellness  and Productivity

-  Personal Grooming and Hygiene in the Workplace 

-  Anger Management 

-  Critical Thinking and Creativity

-  Other Customized Training Programs