BUSINESS ETIQUETTE AND PROFESSIONALISM FOR WORKPLACE EFFECTIVENESS

 COURSE DESCRIPTION

Success in any organization relies on relationships: with co-workers, clients, suppliers or investors. When you are polite and considerate in dealing with others, you are more likely to create engaging, productive and long-term business relationships. This is why a knowledge of business etiquette is vital. This training program will introduce participants to the principles of building and maintaining professional relationships, as well as providing practical guidance for typical workplace situations.  This course covers a variety of skills and techniques to conduct oneself properly in a business environment, standard skills include creating a great first impression, how to conduct yourself in and out of the office, telephone and email etiquette, communicating in the office, international etiquette considerations and much more!  

LEARNING OUTCOMES

At the end of this training participants would be able to:  

• Understand why business etiquette matters and how to improve business etiquette culture 

• Understand the three components of business etiquette - appearance, communication, and behavior 

• Know how to make a great first impression and how to dress appropriately 

• Understand how to read body language 

• Understand the intricacies of introducing people in business contexts and how to remember 

people’s names 

• Understand the art of conversation both in person and on the phone 

• Understand how your personal style influences how you communicate

• Know the right way to behave online in a business context

• Explore the do's and don'ts of email etiquette • Explore the business etiquette of different cultures and countries 

• Know how to behave in business social contexts • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people  

COURSE OUTLINE 

• Principles of professional behavior 

• What is professionalism and how is it judged? 

• Understanding the importance of being deliberate in one’s actions, appearance etc. 

• Setting professional boundaries 

• Professional behavior and conduct 

•      Office Protocol  •

• Developing positive relationships with co-workers 

• Developing relationships with superiors and staff  

•      Workplace Etiquette  Dealing with challenges professionally

• Professional Communication Etiquette In The Workplace •

TARGET AUDIENCE Managers, business owners, supervisors, General Managers, people in leadership roles

DURATION: 2 Days